I have a question!
Where is this store based?
I ship out of Massachusetts, United States of America.
What is this store's return and exchange policy?
Returns and exchanges are not accepted. If there is a problem with your order, please contact me and I will work with you to find a solution.
When can I expect my order to ship?
You will receive an e-mail notification when your package has shipped. In-stock items typically ship within a week. Please contact in advance of placing your order if it is time sensitive!
NOTE: Any orders containing PREORDER items will not be shipped until all items are in stock.
How long will it take to receive my order?
All packages are shipped using USPS First Class service. Domestic packages typically arrive in 3 - 5 business days. International packages average 7 - 21 days.
NOTE: These times are not guaranteed by me or USPS and may vary depending on the efficiency of your local post office.
Something is weird with my tracking / My package was lost!
Please contact me with your name/order number and we will work together to find it! While I am not responsible for packages lost by third party shipping companies, I will work with you to find a solution.
My package arrived - but something is missing or damaged!
Please contact me immediately about considerably damaged items or missing items. For damaged items, please attach a proof photo. While I am not responsible for damages incurred by third party shipping companies, I will work with you to find a solution.
I read this through and I still need to get in touch!
Please use the contact form on the site, or e-mail me at firstname.lastname@example.org.
Please refrain from contacting me about orders via social media unless you believe there have been e-mail delivery issues!
I want your products in my shop!
Please see the wholesale page for more information! I am also willing to sell on consignment with reputable shops. I currently have the details listed for enamel pins and fanny packs, but please feel free to ask if you are interested in other items.
What kind of quality of product and service can I expect? Reviews?
Where did you get _____ made?
Artists work hard to find reliable, quality sources to produce the products our customers love but that we can not produce ourselves. Finding good manufacturers often requires trial and error meaning investments of both our time and money. As well, some sources were acquired through close friends who entrusted me with this information. It's not about gate-keeping: When manufacturers become popular, the increase in customers often leads to longer turnarounds and drops in quality and customer service. I have experienced this myself on several occasions. I hope you can understand why I - and many other artists - aren't so loose-lipped about this anymore.
Honestly, google is your friend and several manufacturers I use can be found easily through there! ;) If you are curious about my experiences with a certain company, feel free to ask and I will tell you how it was if I have indeed worked with them!
Will you be at ______ con this year?!
You can see my list of confirmed conventions here!
Getting into cons these days isn't easy, but hopefully our paths will cross soon! I hope to continue meeting new fans and friends and sharing my art with people across the country.
Still need help? Contact me!