Question 1

Where is this store based?

Accepted Answer

I ship out of Massachusetts, United States of America.

Question 2

What is this store's return and exchange policy?

Accepted Answer

Returns and exchanges are not accepted. If there is a problem with your order, please contact me and I will work with you to find a solution.

Question 3

What kind of quality of product and service can I expect? Reviews?

Accepted Answer

You can see recent testimonials here.(undefined) You can also see the reviews for my Storenvy storefront below, and my Etsy reviews here.(https://www.etsy.com/shop/cambrasine#reviews)
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Question 4

When can I expect my order to ship?

Accepted Answer

You will receive an e-mail notification when your package has shipped. In-stock items typically ship within a week, but please check the shop banner for the most accurate time estimate. Please contact in advance of placing your order if it is time sensitive!
NOTE: Any orders containing PREORDER items will not be shipped until ALL items are in stock.

Question 5

How long will it take to receive my order?

Accepted Answer

Please check the shop banner for the most accurate packing time. Once packed, packages are shipped using USPS Ground Advantage service unless otherwise specified. Domestic packages  typically arrive in 3 - 7 business days. International packages average 7 - 21 days, but may take longer depending on customs and your country's postal service.
NOTE: These times are not guaranteed by me or USPS and may vary.

Question 6

Something is weird with my tracking / My package was lost!

Accepted Answer

Please contact me with your name/order number and we will work together to find it! While I am not responsible for packages lost by third party shipping companies, I will work with you to find a solution.

Question 7

My package arrived - but something is missing or damaged!

Accepted Answer

Please contact me immediately about considerably damaged items or missing items. For damaged items, please attach a proof photo. While I am not responsible for damages incurred by third party shipping companies, I will work with you to find a solution.

Question 8

I read this through and I still need to get in touch!

Accepted Answer

Please use the contact form on the site, or e-mail me at cambrasine@gmail.com.
Please refrain from contacting me about orders via social media unless you believe there have been e-mail delivery issues!

Question 9

I want your products in my shop!

Accepted Answer

Please see the wholesale (javascript:void(0))page for more information! I am also willing to sell on consignment with reputable shops. I currently have the details listed for enamel pins and fanny packs, but please feel free to ask if you are interested in other items.

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